Frequently asked questions (FAQ)

How can I return an item if it doesn't meet my expectations?

Fear not! If your gadget isn’t quite the right fit, our easy return policy has your back. You have 14 days from the moment you receive your order to initiate a return. Just shoot us an email at customerservice@gadget-palace.store, and we’ll guide you through the process. Remember, your items should be unused and in their original packaging. Let’s make this as smooth as your gadget experience!

What should I do if my order arrives damaged or incorrect?

We’re here to make things right! If your order arrives damaged or isn’t what you expected, reach out to us at customerservice@gadget-palace.store. We’ll swiftly arrange for a replacement or a refund, ensuring you’re back on track to enjoy your gadgets!

How long does shipping take?

Our team will have your gadgets ready to ship within 1-2 business days (Monday to Friday).

Once your order is on its way, you can expect it to arrive in 3-5 business days (Monday to Friday). 

Can I cancel my order after placing it?

Absolutely! If you need to cancel your order before it ships, just reach out to us at customerservice@gadget-palace.store, and we’ll handle it for you. If your order is already on its way, don’t worry—we’ll assist you with a return once it arrives.

What if I want to exchange my gadget for another model?

Ready for a swap? No problem! Just contact us at customerservice@gadget-palace.store to start an exchange, and we’ll help you get the tech you truly desire. Adventure awaits with every gadget you choose!

How can I contact customer service for further questions?

We’re here for you! You can reach our customer service team by calling, emailing, or filling out our contact form. Our dedicated team is ready to tackle your questions and provide the support you need. Don’t hesitate—let’s connect!

Customer service opening hours:
Monday - Friday: 8AM - 6PM EST

Email: customerservice@gadget-palace.store

Telephone number: +447365599490